ODOO'S FUNCTIONS

When you publish a Helpdesk on your website, it becomes accessible to everyone, allowing them to view and submit tickets through the Helpdesk.

CLUEDOO'S FUNCTIONS

For specific Helpdesk teams, we can limit the visibility on the website to only the followers of these teams. 

MODULE +

This module increases the security of your Helpdesk teams and avoids irrelevant questions to the team.

CLUEDOO RECOMMENDATIONS

Install if your company uses Helpdesk as a communication method with your customers.

1

On your Helpdesk Team settings, we can set Website Form Visibility to:

Open: All portal users can see and fill in the form.

Follower: Only followers of this Helpdesk team can access the website form.

2

If the website visibility is set to Follower, a portal user who is not a follower of this Helpdesk team cannot access the website form.

3

If the portal user is a follower, they will be able to see the Helpdesk form on the website.